Reservations Management

The first step of the booking journey

Ensure a personable and professional fist impression. A reservations department is critical to the success and seamless operation of any hotel and you can enjoy all its benefits at a fraction of their cost.

Inputting

Our offline reservations input service relieves your hotel from the cost and complexity of maintaining an entire reservations department.
Our dedicated team will handle all aspects of reservations, including room bookings, confirming reservations, and updating reservation details as needed.
This frees up resources for you to focus on other critical hotel operations.

Inbox Management

Enjoy immediate service with responses to all email messages within 24 hours from our professional and multilingual team, ensuring a personalised experience for each of your guests.
Assign us with handling special requests and allow our experienced team to engage in upselling activities for higher room types.
This way your hotel will offer a comprehensive high-standard reservation experience..

Outsourced Reservations Office

Discover the ultimate solution for your reservation needs and rid yourself of the stress of staffing a department.
Our dedicated team will represent your hotel, providing top-level services. From managing incoming calls and customer requests to coordinating with other departments, you will enjoy a comprehensive high-standard experience that will showcase the identity of your hotel.

Room Inventory

Enjoy complete control over room availability as our experienced team will monitor and update your room management system in real-time.
Avoid overbookings and ensure that your guests receive the appropriate room type, optimizing their stay experience from the very beginning.

Online Review Handling

Enhance your online reputation with the support of our dedicated team. We continuously monitor your presence on the internet to identify any negative reviews and respond professionally.
This transparency builds trust with customers, showing that you acknowledge your shortcomings and service challenges.
Additionally, we record positive and negative keywords and suggest actions to eliminate common issues, ensuring continuous improvement.