Schulungen & Seminare

The key to excel in customer service

Customer service is key to boost service levels, online reviews and strong social media presence.
Let your team excel with the help of established onsite hospitality training programmes.

We work in close cooperation with experienced coaches who offer high quality, dynamic and innovative training. Interactive seminars bring a fresh approach with immediate results. Creatively designed workshops & seminars engage their audience and experienced hospitality coaches are captivating, entertaining and relatable. Coaches work on site with your team achieving imminent improvement on hotel review platform scores with the help of the pioneering "Customer Service Excellence" success programme.

For best results, we recommend pre-opening solutions. Choose from a wide variety of training programmes suited for each aspect and department of your property.

Hospitality courses

Whether you want your Front Office teams' communication to excel, raise F&B service levels or create awareness amongst your operational teams, we only work with coaches who know customer service. Specialising in international retail and hospitality outlets, seminars and training programmes cause detrimental changes with measurable impact.

TRUST US TO lead your team to excellence...

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